Your clients are extremely important, but it can often be difficult to keep them happy all of the time. Here are five ways to put a smile on their face and maintain a positive relationship.
1. Clients want to know that you're there for them when they need you. That means being able to take their calls and deal with their problems efficiently. However, with lots of work to do and plenty of less urgent calls getting in the way, it can be difficult to find the time. A great solution is to move your inbound call handling needs to an outsourced call centre. They can deal with calls exactly who you've briefed them to do so, meaning you'll only have to deal with the more pressing calls.
2. As well as providing a friendly and professionals service over the phone, clients also want to see the same attributes when they visit the company in person. From making them feel welcome with teas, coffees and biscuits to arranging for car parking spots, meeting them in the foyer and dressing professionally, you can make an excellent impression on them.
3. One of the biggest things clients demand is punctuality of the work you're providing. If you've been given a deadline, make sure you stick to it - no excuses! By delivering them good work, on time, every time, you will build levels of trust and they will come to rely heavily upon your business.
4. Being a good supplier also means getting results and, in most cases, you will be getting paid for your expertise. So, if you have an opinion that might go against the grain, don't be afraid to make your case. They may still go with their original idea, but at least you tried. And if their idea doesn't work, they may well come back and ask you to change it.
5. The nature of many industries means clients are in demand and will be courted by a number of your competitors. If you want to go the extra mile, why not invite your clients to a corporate hospitality event? From Premier League football matches to horse racing events, you can treat them to a day they won't forget in a hurry.
So, now you know how to keep them happy, why not start making changes - like using an outsourced call centre for dealing with inbound call handling?